Fascination St. Fine Art | Over 21 Years of Standing Reputation |
Huge Selection | Fantastic Customer Service | Call:
Before you submit your order: Please read our order
Thank you for choosing Fascination St. Fine Art. We are committed to providing
a high quality online shopping experience for our customers. It is, however,
important that you understand some of our store policies before you submit your
order to us. By submitting your order, you have agreed to the following terms
Order Confirmations: We are very serious about keeping
you posted throughout the processing of your order. You will get an electronic
email confirmation right away when you submit your order. If you do not receive
an email confirmation, there was a problem and you may need to resubmit your
order. You will get a personal email confirmation from our staff when we receive
your order. You will get another personal email confirmation when your order
ships. Then you will get a follow up email to make sure you received the product
in good order.
Customer Support: We have a full staff dedicated
to web customer support and will address any of your concerns in a timely manner.
Please send email to firstname.lastname@example.org.
Alice is in charge of web customer support at Fascination St. Fine Art.
Please address any issues with her.
Payment: We accept all major credit cards, certified
checks, money orders and PayPal. Orders purchased with a personal check will
be held for up to 10 days before shipping. For fastest shipping, use your Visa,
Mastercard, Discover, American Express credit cards or overnight your money
order or certified check payment to us.
International Orders: We gladly ship internationally
and have many customers overseas. We always search for the most cost efficient
shipping method for international customers. If, however, our website miscalculates
or undercharges international shipping costs, we reserve the right to charge
the international customer actual shipping charges and will provide proof of
shipping cost in that case.
Shipping and Handling: We always do our best to
ship items in a timely manner, and usually ship within 48 hours of receiveing
the order. Sometimes, however, we need to order the product from our distributer
and cannot get the order to our customers in as timely a fashion as we would
like. The good thing is that we will contact customers on every order to give
them an estimated time of arrival and any other important information about
their order. We will keep you posted. Please allow up to four weeks for product
Your order may get flagged for any of the following reasons.
In which case, you may be required to make additional arrangements with us.
If your order has a separate shipping and billing address for your credit
card, we may require you to fax or mail us a photocopy of your drivers license,
signature and credit card.
On some orders, we may require you to fax us a signed authorization to charge
your credit card. In this case, we will fax, email or mail you the form and
have you fax or mail it back to us with your signature.
Return Policy: We gladly accept returns for a full refund of the piece price for 10 days of receiving the order on the following conditions. The product is not what the website stated it to be or the item is not received in a timely manner (minimum of 8 weeks). We guarantee the authenticity of our items for life and will fully refund products found to be unauthentic. Shipping and/or custom framing charges will be deducted from the refunded amount. ALL ART CAN ONLY BE RETURNED FOR A GALLERY CREDIT. NO EXCEPTIONS WILL BE MADE, EXCEPT THOSE PREVIOUSLY STATED. Art bought via special order or during special events is non-refundable.
If, for whatever reason, you decide to cancel your order with us, please do so within 24 hours of submitting your order. After 24 hours, we allow customers to cancel an order if the item has not been shipped and/or special ordered and a 15% restocking fee will be charged. We do not accept any order cancellations after 15 days of submitting the order, whether back orders, layaway orders or standard orders. If we have to special order product into our gallery we will charge the customer 50% of the order in the event of an order cancellation. If we have shipped the item, the customer will pay for shipping charges and receive gallery credit for the price of the item. Please understand that order cancellation cost us time and money, we are not a big business and cannot afford the cost of order cancellations.
Privacy: Your privacy is important to us. We treat
your personal information as private and confidential and will not disclose
this data with other organizations or individuals except where required by law.
We will NOT share or sell our mailing lists. Fascination St. Fine Art will only
use your personal information to fill your order or to communicate directly
with you, our valued customer.
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